AI voice agent · E-commerce & support

Your online store answers customers, before and after the sale

Order tracking, product questions, returns: Liv answers your customers by phone 24/7 and relieves your support team, without tying up staff.

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Liv, Callkom AI voice agent for E-commerce & support

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● Online · E-commerce & support agent
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The problem

The calls you simply can't all take

Questions about orders and returns saturate your customer support.

Hesitant pre-sale customers get no immediate answer.

Phone support is costly and takes up your team's time.

The solution

An AI voice agent that knows your business

Set up for e-commerce & support, it answers, informs and acts like a member of your team — around the clock.

  • Answers on order tracking and delivery times
  • Handling pre-sale and product questions
  • Managing return and after-sales requests
  • Escalating complex cases to your team
  • Direct transfer to the right person when needed
  • Several customers on the line at once, never busy
  • Call playback and written transcript
  • Email notification after every call
  • No phone menu: your customers just speak
E-commerce & support agent
Availability24/7
Appointment bookingEnabled
Smart transferEnabled
Call summaryText + audio
Setup time15 minutes
Pricing

Clear pricing, from €79/month

No commitment. Same platform access on every plan.

Essential

€49/mo
500 min · ~250 calls

Pro

€99/mo
500 min · ~500 calls

Business

€199/mo
1000 min · ~1000 calls

See full plans →

FAQ

E-commerce & support voice agent: your questions

Can the agent give order information?
Yes. You connect your order information and Liv answers customers on tracking, timelines and delivery status, 24/7.
Does it handle returns and after-sales?
Yes, the agent handles common return and support requests, and escalates complex cases to your team with a summary.
Can it answer pre-sale questions?
Yes, the agent informs hesitant customers about your products, availability and terms, to remove barriers to purchase.
How much does it cost?
From €49/month. For high support-call volume, the Business plan at €199/month includes advanced configuration.

Ready to never miss a call again?

Create your agent and test it on your own number. Live in 15 minutes, no credit card required.

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30 free call minutes · no credit card · no commitment