Garages, real estate agencies, energy companies, sports clubs, tradespeople: here is how Callkom works day to day for French businesses, in mainland France and overseas.
Each agent is written for one trade. Here is what it handles for our clients.
A very dense call flow, mostly spare-part enquiries. The agent takes every call, identifies the vehicle and the part, then routes to the right desk or logs the request.
The whole switchboard is run by Callkom. The agent greets the caller, understands the request and transfers straight to the right person — no menu to navigate.
Two very different flows on one line: sales enquiries and property management. The agent tells tenants, landlords and prospects apart within seconds and routes each one.
The agency gets calls during viewings and meetings, when nobody can pick up. Callkom steps in, takes the contact details and the request, and forwards them at once.
You cannot pick up with your hands in an engine. Callkom runs the whole switchboard: enquiries, workshop bookings and quote requests.
A trade constantly on the road, with calls landing mid-job. The agent qualifies the request, tells an emergency from a quote enquiry, and forwards what matters.
After-sales was eating into the team’s time. Callkom handles everyday requests, opens support tickets and only escalates what truly needs a human.
Calls come in mostly in the evening and at weekends, when the club is full and nobody is free at reception. The agent answers members and newcomers alike, at any hour.
A Callkom sales agent that prospects and follows up, with businesses and households alike, around one simple promise: a lower energy bill.
A trade where the call is almost always urgent and a missed call goes to a competitor. The agent always answers, qualifies the pest and the site, and triggers the booking.
A seasonal business with sharp call peaks and teams on site all day. The agent absorbs the peaks, explains the services and books site visits.
Callkom calls members to present their new insurance policy. Every call follows an approved script, records the answer and triggers either an information pack or an adviser call-back.
A carrier that hands its own switchboard to Callkom. The agent greets inbound calls, identifies the nature of the request — sales, technical or admin — and transfers accordingly.
The switchboard and customer support are handled by the same agent: product and service questions, repair progress, and after-sales requests.
A business driven by events, with call peaks before each date and teams out in the field. The agent runs the switchboard, informs attendees and partners, and forwards requests.
Workshop, counter, phone: you cannot do all three. The agent takes every call, explains services and lead times, and books appointments without interrupting the mechanics.
The switchboard is handed to Callkom all day. The agent greets, understands the request — servicing, breakdown, inspection — and routes to the right slot or person.
Travellers call at all hours, often outside office time. The agent answers arrival and stay questions, collects owner requests and forwards anything needing action.
A practice where calls land during meetings and casework. The agent handles reception, identifies the purpose of the call and takes a message or books an appointment.
A law firm where calls come in during hearings and meetings. The agent handles reception, tells an existing client from a new caller, takes a message or routes to booking — and never gives legal advice.
Our clients are in different trades, but they all hand Callkom one of these four missions.
Answers, identifies the need and routes every call to the right department.
Handles everyday requests and transfers complex cases.
Checks availability and books straight into the calendar.
Calls client lists on an approved script and logs the outcomes.
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